FAQs
Check out our Frequently Asked Questions below.
Ordering & Personalization
How does personalization work?
Each design is semi-custom: you choose from our curated collection and personalize the details, such as names, dates, and event information. After checkout, add your details in the personalization field. We’ll reach out if anything needs clarifying.
Will I see a proof before my order is made?
Yes. Every personalized sign receives a digital proof within 3 business days of your order. Production begins only after you approve it, so please review spelling, dates, and details carefully.
Can I make changes to my design?
Our layouts, fonts, and materials are thoughtfully curated, so we don’t offer changes to the overall design. This keeps every piece consistent and our production timelines dependable.
Production & Shipping
How long will my order take?
Signage is made to order. Most pieces ship within 7–10 business days after proof approval, not from the date of purchase. Shipping time is additional. We recommend ordering at least 6–8 weeks before your event.
Do you offer rush orders?
When our schedule allows, we offer rush production for an additional fee. Please message us before ordering to confirm availability for your date.
How are orders shipped?
Each piece is carefully packaged with protective film and padding to arrive ready for your celebration. Orders ship via UPS with tracking. If anything arrives damaged, contact us within 48 hours of delivery with photos, and we’ll make it right. Otherwise no refunds will be made.
Products & Care
What materials do you use?
Our signage is laser-cut from premium acrylic, with our signature matte finish at the center of the collections. Details are precision-engraved or vinyl applied for clean, crisp lettering.
How do I care for my acrylic sign?
Before your event, peel away the protective film. Clean gently with a soft microfiber cloth and mild soap and water, and avoid paper towels or glass cleaners, which can scratch or haze the finish. Store flat and away from direct heat.
Can I return or exchange my order?
Because every piece is personalized, we’re unable to accept returns or exchanges. That’s why we send a proof for your approval before production begins. If there’s an error on our part, we’ll remake your piece at no cost.